Here are the most common questions that we receive from our customers. If your question isn’t here please contact us at 800.720.2247 or email us email@example.com. We are working on making this page interactive, please excuse our appearance in the meantime.
- How much does shipping cost?
Shipping prices vary depending on the method of shipment you chose at checkout as well as the weight of the items you have purchased. For any questions regarding your estimated shipping rate please email: firstname.lastname@example.org.
- Can you ship internationally?
Yes. We ship all over the world.
- Anything I need to know about shipping Internationally?
Yes. Shipping costs will vary based on the destination, weight and size of your order. We do our best to calculate your shipping online but it’s not always accurate. Our warehouse will review your order to confirm shipping. If an adjustment needs to be made, we will always get your approval before charging your card. Please note we cannot be held responsible for orders that get held up in customs.
- What are normal delivery times?
For in-stock items, most orders ship within 24 hours. Occasionally we encounter delays of 1-2 business days due to weather and other situations out of our control.
- Do you offer discounts?
To stay up to date on discounts that we’re running sign up for our newsletter.
- Are the bags washable?
Yes. Our ECOBAGS® branded bags are washable. Every bag has washing instructions on the inner care label: wash in cold water and lay flat to dry. Please note, our bags are not preshrunk.
- Where are your products made?
Our ECOBAGS® totes are designed in New York and have been responsibly sourced and made in India since 1992. We are a certified BCorporation with certifications for the highest standards of social and environmental requirements. The majority of our custom printing is done right here in the USA. If you are interested in buying a made in USA product, please check out our ECOTEC-101 or ask about Made-to-Order custom options.
- Do your bags come in different colors?
We offer our stock items in a natural canvas color, or dyed black. Our string bags come in a variety of 14 colors! If you are interested in ordering our bags in a different color, please visit our Made-to-Order page.
- Do you have distributors?
Yes, our distributors include:
- Do you have international distributors?
Currently we do not have international distributors, you can order directly through us.
- Can you print on the bags?
Yes, we offer custom printing on most of our bags. Head on over to our custom print shop to learn more.
- How do I order custom printed bags at wholesale?
Please call our office at 800-720-2247 or send email to email@example.com.
- What is the minimum order?
For first time wholesale orders the minimum purchase is $175, after your initial purchase it’s $125 per order.
- I am interested in carrying your bags – is it possible to get a sample?
Yes, we would be happy to send you a sample of our bags at a minimal fee. Just ask! Call us at 800.720.2247 or email us at firstname.lastname@example.org.