Here are the most common questions that we receive from our customers. If your question isn’t here please contact us at 800.720.2247 or email us firstname.lastname@example.org. We are working on making this page interactive, please excuse our appearance in the meantime.
- How much does shipping cost?
We offer flat rate shipping of $4.99 for all retail orders over $30.00, and free shipping for all retail orders over $60.00. For all orders under $30.00 the cost of shipping is calculated by weight and your chosen method of shipment.
- How do you calculate shipping?
Cost of shipping is calculated by UPS/FedEx/or USPS depending on your chosen method. Shipping will usually be cheaper if you choose delivery by USPS. Some brands blend shipping into the cost of their products, we’ve chosen to keep the cost of our products separate from that of shipping so you know the true cost of the items you’re purchasing.
- Can you ship internationally?
Yes. We ship all over the world.
- Anything I need to know about shipping Internationally?
Yes. Shipping costs will vary based on the destination, weight and size of your order. We do our best to calculate your shipping online but it’s not always accurate. Our warehouse will review your order to confirm shipping. If an adjustment needs to be made, we will always get your approval before charging your card. Please note we cannot be held responsible for orders that get held up in customs.
- What are normal delivery times?
For in-stock items, most orders ship within 24 hours. Occasionally we encounter delays of 1-2 business days due to weather and other situations out of our control.
- Do you offer discounts?
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- How do I order at wholesale?:
- Can I wash my bag?
Yes. Our ECOBAGS® branded bags are washable. Every bag has washing instructions on the inner care label: wash in cold water and lay flat to dry. Please note, our bags are not preshrunk.
- Where are your products made?
Our ECOBAGS® totes are designed in New York and have been responsibly sourced and made in India since 1992. We are a certified BCorporation with certifications for the highest standards of social and environmental requirements. The majority of our custom printing is done right here in the USA. If you are interested in buying a made in USA product, please check out our ECOTEC-101 or ask about Made-to-Order custom options.
- Do your bags come in different colors?
We offer our stock items in a natural canvas color, or dyed black. Our string bags come in a variety of 14 colors! If you are interested in ordering our bags in a different color, please visit our Made-to-Order page.
- Can you print on the bags?
Yes, we offer custom printing on most of our stock bags. Head on over to our custom print shop to learn more.